Your Information is Safe
with StaySaver Vacations.
StaySaver Vacations LLC (“StaySaver”) is a provider of leisure travel services and benefits and the owner and operator of the StaySaver Vacations™ travel and lifestyle benefits and services membership program.
StaySaver and its Affiliates (collectively referred to in this Notice as “we,” “our,” or “us”) have prepared this Notice to inform you of the privacy principles that govern our use of information we obtain from our current and prospective customers and members including, information we obtain through our websites that we own or control (collectively, the “Website”), your communications with us, our communications with you, and mobile applications.
If, after reviewing this Notice and Table, you have any questions, privacy concerns, or wish to correct or update your information, please notify us via firstname.lastname@example.org or our postal address listed below. Our Privacy Officer also serves as our Grievance Officer and on behalf of our Privacy Department, as may be required under applicable regulations.
StaySaver Vacations LLC
Attn: Privacy Officer
PO Box 926, Tallevast, FL 34270
Also, if you do not want us to use your personal information for our direct marketing purposes, you may write to us at any time, and we will cease using the information for such purposes at no charge to you. Please send your request to email@example.com.
Meeting your needs and expectations form the foundation of everything we do – including protecting your privacy.
Information We Collect and Its Uses
When we need to collect personal information to execute a transaction or provide a particular service you requested, we will ask you to voluntarily supply us with any information we need. In connection with a purchase and sale transaction, we may ask you for personal information such as name, address, telephone and facsimile numbers, email address, occupation, government issued ID number, and nationality and passport number. We may use such information to verify your identity, complete the transaction, administer your products, services, and memberships associated with StaySaver and/or its Affiliates, send you commercial messages, advise you of other offers and information, carry out general recordkeeping, maintain a list of current and former customers or members, create informational or analytical reports, supplement your disclosed information, carry out verifications, planning or other legitimate business needs of StaySaver and/or its Affiliates, allow for revenue collection or debt recovery, respond to your inquiries or others who you have identified as an authorized agent or proxy, and such other purposes as permitted by applicable law.
Other circumstances in which we may need to collect and use your personal information include reservations, online payments, and other related business activities. For example, if you would like to make a reservation, we will ask you for information such as name, address, telephone number and email address to process your reservation. If you elect to make an online payment, you will be asked to supply information that is necessary to process your payment. We typically use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing. When you provide contact details for transaction requests, such as scheduling an appointment or requesting a proposal, we will use the contact information to keep you updated about our future offers or promotions.
We may record telephone calls, through which we may capture your personal information, for quality assurance, training, compliance, and security purposes. You will be notified whether the call is being recorded at the start of the call, and we will obtain your consent where required by law to record the call.
We may also collect and use your personal information to satisfy any applicable law, regulation, legal process, or enforceable governmental request, or when we have a good faith belief that use and disclosure is necessary to investigate, prevent or protect against harmful activities to StaySaver or Affiliates, customers, members, associates, or property (including our Website), or to others.
We may use third parties to provide, confirm or supplement for us other information based on the information you provided to us directly. We would then use this information for market analysis and our direct marketing purposes.
Personal information will be retained only until it is reasonable to assume that the purpose for which that personal information was collected is no longer being served by its retention and the retention is no longer necessary for legal or business purposes.
We will maintain your personal information in whole, usable and up-to-date form. Please contact us as described above in the event you would like to correct or update any of your information.
Creating an Account Profile
Purchasers of our products and services may, at their choice, create a personal account profile online within our password-protected sites. Creating an account profile makes use of our sites more convenient for you by eliminating the need to repeatedly enter personal contact or preference information. In addition, if you choose, you can perform certain functions within your account, such as making online payments. The security of this information is addressed in the security section below. You can access and review, update or deactivate the information in your account profile online.
Please note that we will never send you an email requesting your user name, password, credit card, social security or national insurance numbers. If you receive an email that looks like it is from us, but asks you for your credit card number, social security or national insurance number, it is a fraudulent email or “phish.”
If you believe “phishers” have obtained access to your personal or financial information, we recommend that you change your password and contact credit reporting services and have a fraud alert attached to your credit report file. Please be aware that the perpetrator may attempt to use your information to establish accounts or obtain credit at other businesses in their name or yours. We will not be able to secure your information and we will not be liable for any resulting breach of any law if you reveal your password to anyone.
Security of Information
We treat the personal information you provide to us as confidential; it is, accordingly, subject to our organizational, physical, and technical security measures, procedures, and policies regarding protection and use of confidential information. After information reaches us, it is stored on a secure server that resides behind firewalls designed to block unauthorized access. Because laws applicable to personal information vary by country, additional measures that satisfy applicable legal requirements may be put in place.
When we ask you for credit card information, it is transferred using secure transmission protocols. We also use secure transmission protocols on other select pages where you would enter personal information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from “http” to “https.” There is no guarantee, however, that the transmission, Internet, or storage system is fully secure. Please immediately notify us using the contact methods contained in the Introduction section of this Notice if you have reason to believe that your interaction with us has been compromised.
Confidentiality of Identification Numbers
When collected, Social Security, National Insurance and other government-issued identification numbers are treated with great care, including our satisfaction of applicable laws and regulations. Social Security, National Insurance and other government-issued identification numbers are collected and retained in order to comply with various United States Federal and State laws and International regulations. For general information systems, we use customer numbers and employee identification numbers that are not derived from government-issued identification numbers. We use policies, procedures, training, technology and auditing to protect the confidentiality and privacy of Social Security, National Insurance other government-issued identification numbers and ensure that proper controls are in place concerning the collection, use, disclosure, processing, recording, holding, storing, and/or sharing of this information.
Disclosure of Information to Third Parties
We do not sell your personal information to other companies. We do not transfer your personal information to other companies for their own use unless we have your approval and provide you the opportunity to opt-out. StaySaver and its Affiliates, located in the United States and around the world, may share your personal information among themselves. We may maintain personal information in databases controlled by StaySaver and/or any service providers and third parties (including auditors) engaged by StaySaver and/or its Affiliates in the United States or other jurisdictions and may process, use, transfer and disclose such information to non-affiliated companies when we need to share your information to provide the product or service you have requested or need to send the information to companies who work on our behalf, to provide a product or service to you, for general recordkeeping, informational and/or analysis reports, to supplement your information, or have your consent when consent is necessary to share the information. These non-affiliated companies do not have any right to use the information we provide to them for any purpose beyond what is necessary to assist us. We will protect your personal information in accordance with applicable data protection laws and will take steps to ensure any transferees do the same.
We share personal information with other companies, organizations or individuals if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- Satisfy any applicable law, regulation, legal process or enforceable governmental request;
- Investigate, prevent or otherwise address fraud, security or technical issues; or
- Investigate, prevent or protect against harmful activities to StaySaver or Affiliates, members, customers, associates, or property (including our Website), or to others, as required or permitted by law.
We may disclose your personal information in relation to the financing, reorganization, sale or disposal of all or a part of our business or assets, joint ventures and related business transactions, including in relation to audit or reporting and other regulatory requirements. Any successor or assign may use your personal information for the same reasons as set out in this Notice.
Our Websites are not intended for children and we do not knowingly solicit or collect personal information from children. If we are notified or discover that a child under the age of 13 has submitted personal information to us, we will take reasonable steps to delete the information.
Cookies & Related Technologies
We may collect certain information from cookies, pixel tags, web beacons or similar technologies for web analytics and direct marketing. Cookies are pieces of data stored on the computer or mobile device you are using. Cookies are small files, typically consisting of letters and numbers, downloaded on to a device, such as a desktop, laptop, or tablet computer, when a website visitor accesses certain webpages. Cookie files are then sent back to originating website on each subsequent visit and are useful because they allow websites to recognize a visitor’s device, save their selections and preferences, and provide them with a more customized and beneficial website experience.
We may use Facebook Conversion Tracking Pixel, Custom Audiences, and retargeting provided by Facebook, Inc. Facebook’s tools enable us to follow the actions of visitors to our Website who are redirected to our Website after clicking on a Facebook advertisement; record the efficacy of Facebook advertisements for marketing, statistical, and market research purposes; and serve targeted advertisements on Facebook that match interests determined by your activity on our Website. For further information on Facebook’s data collection and use and about your rights and options to protect your privacy, please refer to Facebook’s data protection policies at https://www.facebook.com/about/privacy/. You also can deactivate the Facebook Conversion Tracking Pixel at https://www.facebook.com/settings/?tab=ads#_=_.
We may use Google AdWords cookies provided by Google Inc. for remarketing purposes. This technology enables (a) users who have already visited our Website and have shown interest in our products or services to see targeted advertising on websites within the Google partner network and (b) us to provide targeted advertising based on user interest. You can opt-out of Google AdWords cookies by visiting the Google Ads Settings page at http://www.google.com/settings/ads.
Click to Chat
We use third party software to proactively initiate or offer online chat if we believe you would benefit from assistance. All information you enter via online chat may be associated to your email address and will be stored in our systems with any other information you provide and any transaction details.
Promotional Offers and Sweepstakes
On occasion, we conduct promotional offers and sweepstakes that entitle the winners to prizes. Each promotional offer and sweepstakes has its own terms and conditions. As part of participating in a promotional or entering a sweepstakes, certain personal information such as name and email address will generally be required. We may use this information to send future communications about specials and offers.
We use third-party service providers that provide applications, tools, databases, or websites that assist us in collecting the personal information of individuals who wish to be considered for potential employment. The information you provide as part of your application for employment is accessible to StaySaver and may be shared among StaySaver, its Affiliates, and recruiters working on behalf of StaySaver or its Affiliates for the purpose of managing your application for employment, including administering the application, arranging interviews, applicant selection, scoring, assessment, issuing offers to successful candidates, and to comply with legal and regulatory requirements. StaySaver uses the information provided for its (a) legitimate interest in fully assessing applications to ensure that only appropriate candidates are assessed and selected and (b) legal obligations to comply with employment laws and other legal and regulatory requirements.
Other Companies and Sites
Our Websites may contain links to third party sites that might be of interest to you (such as airlines or car rental companies). We are only responsible for the privacy statement and content of our Websites. We are not responsible for, and have no control over, the privacy practices or data collection, use, disclosure, or security practices of any other company, such as airlines, car rental companies, Facebook, Google, or any other provider or website.
We value your input. If you choose, we welcome your participation in an online survey regarding the usefulness of our Website. We will only use the information you provide for research and analysis, and possibly to contact you to address customer service matters.
Region-Specific Website and Privacy Elements
Our Website is operated from the United States in accordance with laws of the United States and visitors to our Website should be aware that the laws of the United States may differ from those of your country of residence.
For residents of the United States, the following additional privacy elements apply to you:
If you receive an email that looks like it is from us, but asks you for your credit card or social security number, it is a fraudulent email or “phish.” We recommend that you do the following:
- Forward the email to the U.S. Federal Trade Commission at firstname.lastname@example.org or call 1-877-FTC-HELP (1-877-382-4357) to report it. The FTC uses the spam stored in this database to pursue law enforcement actions against people who send deceptive email.
- Delete the email.
At this time, we do not respond to browser ‘do not track’ signals, as we await the work of interested stakeholders and others to develop standards for how such signals should be interpreted. Third parties, including our service providers, may collect information about your online activities over time and across different websites, including when you visit our Website.
If you have any questions or privacy concerns, please send an email to email@example.com or send a letter to the postal address within the Introduction section of this Notice.
Although we do not exchange Nevada residents’ personal information for money with anyone, Nevada residents have the right to opt-out of the future sale of their information to a third-party so that they may license or sell information by contacting us at firstname.lastname@example.org.
Privacy Notice Changes.
This Notice was last updated on July 15, 2020.
In the future, we may need to change this Notice. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.
This Notice is and shall be subject to and governed by all Terms & Conditions of Membership that expressly survive the expiration or termination of a Member’s Membership or Membership Agreement including, without limitation, “Dispute Resolution: Mandatory Mediation and Arbitration”, “Complete Waiver of Trial”, “Complete Waiver of Class Actions”, and “Applicable Law/Venue/Jurisdiction/Severability.
California residents: If you are a resident of the State of California, please see the following Supplemental Privacy Notice for California Residents.
Supplemental Privacy Notice for California Residents
This CCPA Notice supplements our Privacy Notice. In the event of a conflict between our Privacy Notice and this CCPA Notice, this CCPA Notice will prevail for California residents and their rights under California law.
StaySaver and its Affiliates (collectively referred to in this CCPA Notice as “we,” “our,” or “us”) provide this CCPA Notice to inform you about how we collect, use or disclose your personal information. Under the CCPA, “personal information” is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. It does not include publicly available data as defined by the CCPA.
Personal information we collect, use, or disclose that is governed by the federal Gramm-Leach-Bliley Act, the California Financial Information Privacy Act, or the federal Fair Credit Reporting Act, such as consumer credit reports or information relating to your financing of a StaySaver Vacations™ product or service, is not subject to the CCPA and this CCPA Notice.
Categories of Personal Information that We Collect, Use, and Disclose
The type of personal information we collect, use, and disclose will depend on your interaction or relationship with us. The chart below generally identifies the personal information we collect based on the categories of personal information set forth in the CCPA.
Name, Contact Information and other Identifiers:
Identifiers such as a real name, alias, address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
We may collect information such as your name, address, email address, telephone numbers, date of birth, member number, and IP address. In more limited circumstances, such as when you purchase or finance a StaySaver Vacations™ product or service, we may collect information such as social security number, driver’s license number, or passport number.
Customer Records: Paper and electronic customer records containing personal information, such as name, signature, physical characteristics or description, address, telephone number, education, current employment, employment history, social security number, passport number, driver’s license or state identification card number, insurance policy number, bank account number, credit card number, debit card number, or any other financial or payment information, medical information, or health insurance information.
Customer Records: Paper and electronic customer records containing personal information, such as name, signature, physical characteristics or description, address, telephone number, education, current employment, employment history, social security number, passport number, driver’s license or state identification card number, insurance policy number, bank account number, credit card number, debit card number, or any other financial or payment information, medical information, or health insurance information. We may collect information such as your name, address, email address, telephone numbers, member number, and credit or debit card information. In more limited circumstances, such as when you purchase or finance a StaySaver Vacations™ product or service, we may collect information such as current employment, employment history, social security number, passport number, driver’s license or state identification, and other financial or payment information.
Protected Classifications: Characteristics of protected classifications under California or federal law such as race, color, sex, age, religion, national origin, disability, citizenship status, and genetic information.
We may collect information such as your gender or age. In more limited circumstances, we may collect disability information in an effort to provide you with appropriate accommodations or services at resorts and other requested locations.
Purchase History and Tendencies: Commercial information including records of personal property, products or services purchased, obtained, or considered, or other purchasing or use histories or tendencies.
We may collect information such as the products or services you purchased or utilized.
Biometric Information: Physiological, biological or behavioral characteristics that can be used alone or in combination with each other to establish individual identity, including DNA, imagery of the iris, retina, fingerprint, faceprint, hand, palm, vein patterns, and voice recordings, keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information.
We may collect voice recordings when we monitor and record telephone calls.
Usage Data: Internet or other electronic network activity information, including, but not limited to, browsing history, clickstream data, search history, and information regarding a resident’s interaction with an internet website, application, or advertisement.
We may collect this information as part of your interaction with our Website (as defined in our Privacy Notice) or mobile application, and through advertisements.
Geolocation Data: Precise geographic location information about a particular individual or device.
We may collect information such as your postal address, zip code, or the location associated with an IP address or particular device.
Audio, Video and other Electronic Data: Audio, electronic, visual, thermal, olfactory, or similar information, such as, CCTV footage, photographs, and call recordings and other audio recording (e.g., recorded meetings and webinars).
Audio, Video and other Electronic Data: Audio, electronic, visual, thermal, olfactory, or similar information, such as, CCTV footage, photographs, and call recordings and other audio recording (e.g., recorded meetings and webinars). We may collect voice recordings when we monitor and record telephone calls, photos or videos that are tagged or shared with us through social media posts, or audio, video, or images captured in security footage of our business locations.
Professional or employment-related information: Employment history, qualifications, licensing, disciplinary record.
In limited circumstances, such as when you purchase or finance a one of our products or services, we may collect information such as employment history.
Education Information: Information about education history or background that is not publicly available personally identifiable information as defined in the federal Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99).
We do not collect this information.
Profiles and Inferences: Inferences drawn from any of the information identified above to create a profile reflecting a resident’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes.
We may collect or derive information such as your preferences, characteristics, predispositions, and behavior based on other information we have about you.
We collect these categories of personal information from the sources described in our Privacy Notice and for the purposes described in the “Information We Collect and Its Uses” section of our Privacy Notice. We disclose your personal information to third parties, such as our service providers, as described in the “Disclosure of Information to Third Parties” section of our Privacy Notice. We do not collect personal information directly from children under the age of sixteen (16), but may receive such information from parents and guardians when, for example, making resort, cruise, or other travel reservations.
Third-Party Cookies & Similar Technologies
We may also use standard internet technology, such as cookies, web beacons, pixels, and other similar technologies (collectively “cookies”) to track your use of our Website as defined in our Privacy Notice. We may include web beacons in promotional email messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities. See the “Cookies & Related Technologies” section of our Privacy Notice for more information. Data that is collected through network advertising or social media cookies may be disclosed by such network advertisers or social media to other network advertisers that allows those advertisers to also display ads to you. While there is currently no industry consensus, we do not consider these additional disclosures to be our sale of personal information under the CCPA. If you do not want information collected by cookies, however, please visit www.aboutads.info and www.networkadvertising.org to opt-out.
California Resident Rights
If you are a California resident, you have certain rights with respect to your personal information as set forth below.
Request to Delete: You may request that we delete personal information we have collected about you, subject to certain exemptions provided by law.
Request to Know: You may request, subject to certain exemptions, that we disclose to you the categories of personal information collected; the categories of sources of personal information; the business or commercial purposes for collecting and selling your personal information; the categories of third parties with whom we have shared your personal information; the categories of personal information that we have disclosed or shared with a third party for a business purpose; the categories of third parties to whom your personal information has been sold and the specific categories of personal information sold to each category of third party; and the specific pieces of personal information that we have collected about you in the prior 12 months.
Request to Opt-out of Our Sale of Your Personal Information: We do not sell your personal information.
Submitting Requests: To make a Request to Delete or a Request to Know, please contact us at (866) 221-4110 or email@example.com. Please include your full name, postal address, email address, and your member number (if applicable). If you designate an authorized agent to make a request on your behalf, we require you to provide a written and signed authorization of your agent’s permission to exercise your rights on your behalf as provided for in this section. Please include your full name, postal address, email address, and your member number (if applicable) along with your agent’s full name, postal address, email address, and relationship to you.
If we are unable to verify your identity based on this information, we will take additional steps to verify your identity before responding to your request. We will respond to verifiable requests received from California residents or their authorized agents in accordance with the law, which provides certain exemptions for disclosure or deletion. For example, if you are a purchaser of a StaySaver Vacations™ product or service, we may retain your personal information as permitted by law to maintain and service your membership and account.
These rights do not apply to personal information we collect about job applicants, independent contractors, or our current or former full-time, part-time and temporary employees and other staff, or information we collect when we act as a service provider.
Non-Discrimination: We are not permitted to nor do we discriminate against California residents who exercise their rights under the law.
Other California Privacy Rights
We do not permit personal information as defined by California’s Shine the Light law that we share with third parties to be utilized for their marketing activities. If you are a customer who resides in the State of California, however, you have the right to request from us a list of third parties with whom we shared personal information about you for their own direct marketing purposes during the previous calendar year by contacting us at firstname.lastname@example.org or by sending a letter to StaySaver Vacations LLC (Attn: Privacy Officer), PO Box 926, Tallevast, FL 34270. Privacy rights under Shine the Light and the CCPA are provided under different legal rules and must be exercised separately.
At this time, we do not respond to browser “do not track” signals, as we await the work of interested stakeholders and others to develop standards for how such signals should be interpreted. Third parties, including our service providers, may collect information about your online activities over time and across different websites, including when you visit our Website.
This CCPA Notice was last updated on July 15, 2020.
This CCPA Notice is and shall be subject to and governed by all Terms & Conditions of Membership that expressly survive the expiration or termination of a Member’s Membership or Membership Agreement including, without limitation, “Dispute Resolution: Mandatory Mediation and Arbitration”, “Complete Waiver of Trial”, “Complete Waiver of Class Actions”, and “Applicable Law/Venue/Jurisdiction/Severability.